Imex Warranty

Imex Warranty Information

  

Imex laser levels come with a 12-month warranty that covers defective workmanship or faulty parts, starting from the date of purchase. Extended warranties are available for line lasers and rotating lasers when the product is registered. To register your tool, a valid proof of purchase is required.

The warranty terms for Imex products are as follows:

  • 2-year warranty on all line lasers

  • 3-year warranty on 3D line lasers

  • 5-year warranty on the rotating laser range (excluding the E60)

  • 2-year warranty on receivers

  • 1-year warranty on all other items

To register your Imex product for warranty coverage, complete the registration form available on Imex's official warranty page.

 

Warranty exclusions


The warranty does not apply in the following situations:

  • If the original serial number is removed or tampered with

  • If the product has been repaired, serviced, or otherwise interfered with by anyone other than an authorised Imex repairer

  • If the product is damaged due to dropping, accident, misuse, dust or water ingress, incorrect usage, leaking batteries, wrong battery voltage, use outside the specified temperature range, or for purposes other than those intended

  • If the product is rented out

To make a warranty claim, the customer must return the product and proof of purchase at their own expense to the place of purchase or to an authorised dealer as directed by Imex. Imex will then repair or replace the product and return it. If the fault is not deemed to be covered under warranty due to the above exclusions, the customer will be responsible for any costs related to replacement parts, labour, or transport.

Please note: Calibration is not covered under warranty. Users are responsible for regularly checking calibration as outlined in the instruction manuals. A re-calibration service is available; contact Imex for further details.

!