null
FAQs 01358 726719

Account

Cart

67222481-1160369270816689-814583651978182656-n.jpg

Shipping

Toolden is proud to offer free delivery on all orders to UK Mainland addresses for orders over the value of £50. For non UK mainland addresses your delivery charge will be calculated at checkout.

Your delivery method is chosen based on the value of your total order. Orders will be shipped via Royal Mail or DPD.

We aim to dispatch all orders within 2 working days, we do also offer direct delivery from some of our partnered manufacturers.

All UK mainland customers should expect to receive their orders no longer than 5 working days after their order is placed. If your goods have not been received after 6 working days, please email admin@toolden.co.uk and we will investigate further. Please allow extended time for European deliveries.

DPD App

To take full control of your delivery we encourage all customers to download the DPD App from your phone app store. This will give you complete control over your delivery and allow you to track and manage it from the minute it leaves our warehouse. image-1.png

 

Returns Policy

Item(s) not required:

We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision about your purchase. However, there is always the possibility that the product isn't quite what you were looking for, or you might have ordered the wrong size.

Should you require to return any item*, you can do so within 30 days of receipt of the item for a full refund (less shipping) or exchange.

To begin the process of returning any item(s) back to us please fill in the Returns Form* and send this back with your item(s) to the below address:

 

Toolden Returns,
1 Esslemont Industrial Estate,
Ellon, Aberdeenshire,
AB41 8NW

 

Download Return Form

pdf-download-icon.png

 

You will have to arrange the return of the goods yourself and we advise that this is sent on a tracked service.

If you ask us to collect goods from you and you are absent when the courier comes to collect, then a charge will be applied for a re-collection.

We can offer a collection for the item(s) at a charge of £12.00 Inc VAT per collection. 

If returning an item back to us, once received, our returns team will email you confirming receipt of your item(s). If you do not receive an email within 3-4 working days, please email admin@toolden.co.uk or call our Customer Services Team on 01358 726719.  

If you would like us to arrange the collection of your item(s) then we can be contacted on 01358 726719 or you can contact us by email by filling out the form on the Contact Us page

We will refund any amount due to you within 14 days from the day we receive the item(s) back and they have been inspected to be complete.

*All items must be in their original packaging (where applicable) and unused. We are unable to accept return of a product / products which is not in its original, undamaged packaging.

*If your item is returned without a form, there may be a delay in processing any refund or replacement

 

Incorrectly supplied item(s):

We will always try to ensure that the correct item(s) is delivered to you, however, we are only human and occasionally a mistake can happen.

Should we supply any incorrect item(s), please notify us as soon as possible on 01358 726719 or through email by filling out the form on the Contact Us page

 

Faulty or Damaged item(s):

We only stock the very best items from our reputed suppliers / manufacturers. However, occasionally an item may be received that has a fault or has been damaged in transit.

If upon receipt of any item(s) that seems to have a fault* or has been damaged** in transit, please notify us as soon as possible on 01358 726719 or through email on admin@toolden.co.uk. For damages in transit, please email the images of the damage, packaging and the label.

We will then arrange for the item(s) to be picked up for inspection. After inspection and once we are satisfied that there is a fault, we will either replace the item(s) or arrange for a full refund of the item(s).

All our power tools come with a manufacturer’s warranty which ranges from 1 year to 2-3 years* (applicable to items that have been registered on the relevant manufacturers website).

We highly advise to register all tools with-in 28 days of purchase to benefit from an upgraded warranty and in most cases a direct collection by the manufacturer of the tool for a warranty inspection and repair. 

Vacuums/Extractors: When returning a vacuum or extractor product for any reason please ensure the dust bag is emptied/removed and disposed of. Failure to do so may result in your return being rejected/delayed and additional charges being applied.

*Please see our Warranty Page for more information on how to register your tool and to make a warranty claim.