Shipping & Returns
- Shipping & Returns
Toolden offer free delivery on all orders over £50 to UK addresses.
Your delivery method is chosen based on the value, weight and size of your total order. Orders will be shipped via Royal Mail, DPD or FedEx. Tracking information and delivery notifications are available through DPD.
We aim to dispatch all orders within 2 working days, we do also offer direct delivery from some of our partnered manufacturers.
All customers should expect to receive their orders no longer than 5 working days after their order is placed. If your goods have not been received after 6 working days, please email firstname.lastname@example.org and we will investigate further.
Mistakes happen, we're all human! You may return most new, unopened items within 30 days of delivery for a full refund. We will cover the return shipping costs if the return is a result of our error.
It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging please sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.
All our tools come with a manufacturers warranty. Most of our product pages have a link to the warranty procedure for that manufacturer and we encourage you to follow the instructions on these pages which will normally direct you to the manufacturers helpline. This is normally the fastest way of getting your warranty problem resolved.
If your order has been delivered damaged or unwanted:
- Please contact us within 7 days. If the item is damaged we will uplift from you but if you it is unwanted you will need to send this back to us with a copy of your invoice and reason for return. A replacement/refund will be issued to you once the items have arrived back and inspected in our stores.
- If you do not contact us within 7 days of purchase we will be unable to assist you further.
If your item becomes faulty:
- Under guidelines set to us by manufacturers we will advise you of the nearest repair agent which is free of charge under your manufacturer’s warranty – please remember to register your item on the manufacturer’s website for the additional 2 years warranty. Please also see our Warranty section on the website for further information.
- We do not accept return of damaged items if customer has tried to repair themselves. This always needs to be taken to an authorised repair agent or the manufacturer.
Please note any items returned that have been altered, modified or defaced may not be eligible for a full refund.
Please allow a maximum of four days to a week for your refund to process, it is often sooner than this however different banks process these with varying levels of efficiency.
If you need to return an item, please go log-in to your account and go to the 'Completed' section of your Account page. This will show all completed orders and from here you will be able to select the option for return and complete the form.
Please see the Royal Mail shipping restrictions to best select your preferred method of return