Shipping & Returns
- Shipping & Returns
Toolden is proud to offer free delivery on all orders to UK Mainland addresses for orders over the value of £50. For non UK mainland addresses your delivery charge will be calculated at checkout.
Your delivery method is chosen based on the value of your total order. Orders will be shipped via Royal Mail, DPD or FedEx. Tracking information and delivery notifications are available on our Order Tracking page.
We aim to dispatch all orders within 2 working days, we do also offer direct delivery from some of our partnered manufacturers.
All UK mainland customers should expect to receive their orders no longer than 5 working days after their order is placed. If your goods have not been received after 6 working days, please email firstname.lastname@example.org and we will investigate further. Please allow extended time for European deliveries.
To take full control of your delivery we encourage all customers to download the DPD App from your phone app store. This will give you complete control over your delivery and allow you to track and manage it from the minute it leaves our warehouse.
Mistakes happen, we're all human! You may return most new, unopened items within 14 days of delivery for a full refund. We will cover the return shipping costs ONLY if the return is a result of our error and arrange for collection at a time convenient to yourself.
It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging please sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.
All tools come with a manufacturers warranty. Most of our product pages have a link to the warranty procedure for that manufacturer and we encourage you to follow the instructions on these pages which will normally direct you to the manufacturers helpline. This is normally the fastest way of getting your warranty problem resolved.
If your order has been delivered damaged, is unwanted or you've ordered the wrong item:
- All return requests need to be emailed to: email@example.com.
- Any damaged items should be reported within 24h of delivery.
Incorrectly supplied items
If you have received the incorrect item or you are missing items from your order, please inform us within 24 hours of receipt by emailing us to firstname.lastname@example.org, or the returns section for those that checked out as guests here.
If your item becomes faulty:
Under guidelines set to us by manufacturers we will advise you of the nearest repair agent which is free of charge under your manufacturer’s warranty – please remember to register your item on the manufacturer’s website for the additional 2 years warranty. Please also see our Warranty section on the website for further information.
We do not accept returns of damaged or faulty items regardless of timescale. These will always need to be taken to an authorized repair agent or the manufacturer.
Power Tool products designed for professional use are not subject to the terms of consumer rights.
Please note any items returned that have been altered, modified, defaced or undergone heavy usage may not be eligible for a full refund or replacement.
Please allow a maximum of four days to a week for your refund to process, it is often sooner than this however different banks process these with varying levels of efficiency.
If you need to return an item, please go log-in to your account and go to the 'Completed' section of your Account page. This will show all completed orders and from here you will be able to select the option for return and complete the form.
Please see the Royal Mail shipping restrictions to best select your preferred method of return