FAQs 01358 726719




Please see each manufacturers Warranty & Repair information below


If you have any issues or faults with any products received from Toolden please contact us as soon as possible. We will try our best to resolve any issues you have or direct you to the right people.





DEWALT is confident of the quality of its products and offers an outstanding guarantee for professional users of the product. This guarantee statement is in addition to and in no way prejudices your contractual rights as a professional user or your statutory rights as a private non-professional user. The guarantee is valid within the territories of the Member States of the European Union and the European Free Trade Area.

Subject to the DEWALT European PPT Guarantee terms and conditions available from your local DEWALT office, seller or at, if your DEWALT product becomes defective due to faulty materials or workmanship within 12 months from the date of purchase, DEWALT may replace all defective parts free of charge, or at their discretion, replace the unit free of charge.

DEWALT reserves the right to refuse any claim under this guarantee which in the opinion of the authorised repair agent is not in accordance with the stated DEWALT European Guarantee terms and conditions.

If you wish to make a claim, contact your seller or check the location of your nearest authorised DEWALT repair agent online, in the DEWALT catalogue or contact your DEWALT office at the address indicated in the instruction manual.

A list of authorised DEWALT repair agents and full details of our after-sales service is available on the Internet at:


The DEWALT European PT Guarantee for your product may be extended from 1 year to 3 years from the date of purchase subject to the following terms and conditions.

1. Registration

The product is registered by the original DEWALT Product user within 4 Weeks of Purchase at (DEWALT Product user contact details, tool catalogue number, serial number and date code required).

Kits comprising a range of tools are excluded from registration, individual tools from kits must be registered

2. General terms and Conditions

2.1 The DEWALT European PT 3 Year Guarantee is available to the original DEWALT product user who has purchased the DEWALT products from an authorised DEWALT European reseller for use in the course of their trade or profession. The DEWALT European PT Guarantee is not available to persons purchasing DEWALT product for the purpose of resale or Hire.

2.2 This guarantee is not transferrable. It is only available to the original DEWALT product user who has purchased and registered the product as identified above.

2.3 In addition to the terms and conditions outlined in this document, the terms and conditions stated in the DEWALT European PT Guarantee also apply.

2.4 A product repair or replacement under this guarantee does not extend or renew the guarantee period. The 3 year guarantee period starts from the original purchase date and ends 36 months later.

2.5 By registering the product under the DEWALT European PT 3 year guarantee the DEWALT product user accepts the terms and conditions specified above and that the product is excluded from the DEWALT 30-1-1 policy withdrawn 01-01-2016.

3. Products excluded from the DEWALT European PT 3 Year Guarantee.

In addition to the product exclusions stated in the DEWALT European PT Guarantee, section 3, the following DEWALT branded products are also excluded

Fastening Tools e.g. Nailers, Powder Impact tools.

Batteries and Chargers

Rebuilt or Reconditioned products identified with additional markings – “Factory rework” and/or “Q”.

Compressors and generators.

4. Making a Guarantee Claim

4.1 To make a guarantee claim contact your seller or check the location of your nearest DEWALT authorised DEWALT repair agent at

4.2 The DEWALT Tool must be returned to the seller or an authorised DEWALT repair agent with all parts complete, with the original proof of purchase and a valid DEWALT European 3 year guarantee certificate.

4.3 DEWALT reserves the right to refuse any claim under this guarantee which in the opinion of the authorised repair agent is not due to material or manufacturing defect or in accordance with the stated DEWALT European PT Guarantee terms and conditions.

5. Changes to Terms and Conditions

5.1 DEWALT reserves the right to review and amend its guarantee policies, periods and product eligibility without notice as DEWALT considers appropriate.

5.2 Current DEWALT European PT Guarantee Terms and Conditions are available from, your local DEWALT seller or DEWALT office.

Please click here for the full terms and conditions of our warranty.

Alternatively you can contact the Authorized Service Agent - Power Tool Centre on 01512071400


Makita Warranty

Every Makita product is thoroughly inspected before they leave the factory and can be guaranteed to be free of defects, in both workmanship and materials, for a period of one year beginning the date of the products original purchase.

Should the product develop any faults during its first year of use, due to defective workmanship or materials, it can be packaged (complete) and freight prepaid to either an approved Authorised Service Agent or to Makita (UK) Ltd in Milton Keynes.

Subject to inspection, the product will be repaired free of charge.

This guarantee does not apply where:

Repairs have been made or attempted by others.
Repairs are required because of normal wear and tear.
The tool has been abused, misused or improperly maintained.
Alterations have been made to the tool.
Non-genuine or recommended parts or accessories are fitted to the tool(s).
All of our clothing range is excluded from the 3 year warranty.
This guarantee does not affect your statutory rights

Warranty excludes: Chucks, power leads, service items, filters, and any cleaning of the product

The warranty period of your Makita tool may be extended to an additional 2 years subject to the following conditions:

Makita Tools that are CE marked and (with the exceptions of Batteries, Battery Chargers, Accessories, Petrol Powered Products, Production Tools and Air Tools and Compressors) purchased on or after 1st July 2012 and
The tool is registered by the end user within 30 days of purchase by the following means:
- Online registration using the web address (the tool serial number will be required), and follow the links to 3 year warranty.

We offer this extended guarantee for these products in accordance with the following conditions:

Registered end users showing to Makita's reasonable satisfaction that the defect or damage is solely attributable to Makita's defective materials or workmanship in the Products and not:

(a) wear or tear from normal use;

(b) any servicing by anyone after delivery other than by anyone authorised by Makita;

(c) the Product(s) having been misused or subjected to neglect, improper or inadequate care carelessness (including being dropped), or abnormal usage conditions;

(d) the Product(s) having been involved in any accident or attempt at repair, alteration, change or modification or inspection within the Product itself except by or on behalf of Makita or as approved by Makita or in accordance with Makita’s instructions;

(e) the Product(s) having been used other than in accordance with good practice and Makita’s instructions or recommendations; or

(f) the use of non-genuine spare parts or accessories fitted to the Product(s)

Makita Tools used for Hire fleets, authorised service agreements or other business to business contracts are not covered by these terms and conditions.

The 3 year registration certificate and the original receipt of purchase will be necessary to validate any warranty claim.

Any warranty claim must be logged within the warranty period. This involves sending the tool complete packaged to a local dealer or Authorised Service agent with the 3 year certificate and the original sales receipt. Alternatively you can send it to Makita UK Ltd in Milton Keynes. To arrange this please contact us on Tel: 01908 211 678, or email: Subject to inspection, the product will be repaired free of charge. Costs may be incurred for any warranty claims that are deemed invalid.

Makita Returns

Returns form. This is for UK postal addresses only. We will not arrange collection from construction sites. Please contact your local Authorised Service Agent before using this service

Returns form -



Three Year Extended Milwaukee Warranty

The standard warranty on Milwaukee products is 12 months from the date of purchase, however, Milwaukee offer a three-year extended manufacturer warranty on the majority of new tools if you register your product on-line within 30 days of purchase.

Note: Tools used in the hire industry, rechargeable battery packs, battery chargers and accessories supplied are not included in the extension of the warranty. Your statuary rights are not affected.


How do I register for the Milwaukee Extended Warranty?
To register your machine, visit the Milwaukee Registration site and fill in the required forms.

Remember to print off a copy of the extended warranty registration confirmation and keep this in your file, along with the proof of purchase, in case of claim.


How long is the Extended Warranty Period?
3 year* extended warranty on all new tools (if registered within 30 days of purchase)

NOTE: to receive this extended warranty you will need to register your tool online.

* This does not affect your statutory rights. Normal warranty terms and conditions apply.


What are the Warranty Conditions?
A description of what is covered under the Milwaukee Warranty is described on the Milwaukee Warranty Conditions page.

In particular the warranty does not apply where:

Unauthorized repairs have been made or attempted.
Deterioration due to normal wear and tear.
The tool has been abused, misused or improperly maintained.
Alterations have been made to the tool.

How do I organise Milwaukee Warranty?

The fastest and most convenient way for you to arrange a warranty repair for your product is to use the Milwaukee E-Service.

E-Service is a web based collection, repair and return service. You will be able to choose between a collection from your place of business, home (Monday-Friday) or from a conveniently located drop off / collection points in your area that may have extended business hours. You can also arrange for the product to be delivered to a different location from where the tool was collected. You will be able to track the progress of your collection/repair and product return online, by email or by SMS.

In order to complete the online form you will need to have the following information to hand in front of you :

Supplier Information: Duotool Direct Ltd

The product (for model number / serial number)

The purchase receipt / invoice (proof of purchase)
The extended warranty document if the product is over twelve months old (this would have been emailed to you after you registered the product and is available on your extended warranty account).

How to find E-Service :

Click on (or copy and paste onto your browser)
If you do not have an account you will need to create one and register the item for collection.
After logging into your account click on my tools and click on repair (next to tool in question)
If the tool is not registered then click on register the register by selecting the appropriate selection (corded, cordless or other).
If you are not able to read the code on the tool you can enter the model number eg.M18FPD
If you are unable to read the serial number you can click on the option underneath where it says unable to read and it will then let you proceed to the next step.
If you have any problems registering your tool for extended warranty or for warranty repair please call the Milwaukee warranty team directly (TTI Technologies) on 01628 894469.



HiKoki Warranty

The HiKOKI Heavy Duty Warranty scheme covers cordless and electric power tools. As of November 2019, we no longer require registration to be completed for the 3 year warranty. In the event of a warranty claim all you need to do is complete a warranty return, but please note you must have your proof of purchase.

The extended warranty is still subject to terms and conditions. Some batteries and tools are not eligible for the extended warranty.


Any warranty registrations that were entered on the Hitachi Power Tools site have been archived in accordance with GDPR. You have the right to access your data or have your data deleted at any time. If you would like a copy of your warranty data, please email

Products Covered

All HiKOKI cordless power tools purchased and delivered to an address in the United Kingdom.

All HiKOKI electric power tools purchased and delivered to an address in the United Kingdom.

4.0Ah Li-Ion Batteries

5.0Ah Li-Ion Batteries

6.0Ah Li-Ion Batteries

Products not covered

Gas nailers. These are covered by the standard 12 month manufacturer’s warranty.

Petrol tools. These are covered by the standard 12 month manufacturer’s warranty.

Fleet tools. These are covered by a 3 month warranty against manufacturing defects.

HiKOKI power tools are warranted to the original owner to be free from defect in materials and workmanship for a period of three (3) years from the original purchase date (see exceptions below).


This warranty extension offer does not cover items that HiKOKI Power Tools deem to be consumable, for example:

  • Carbon Brushes
  • Batteries (except 4.0Ah, 5.0Ah and 6.0Ah Li-Ion batteries as above)
  • Battery chargers
  • Chucks
  • Accessories
  • Storage equipment such as tool bags, cases, tool vaults
  • Nailer bumpers, driver blades and O rings

This extended warranty offer is only open to HiKOKI products purchased new within the UK bearing a visible serial number and ‘CE’ marking. This extended limited warranty is not available to hire fleet; a standard three (3) months is available only.

Defects in materials or workmanship or damages result from repairs or alterations which have been made or attempted by others or the unauthorised use of nonconforming parts.

The damage is due to normal wear and tear.

This warranty is void if:

Defects in materials or workmanship or damages result from repairs or alterations which have been made or attempted by others or the unauthorised use of nonconforming parts.

The damage is due to normal wear and tear.

The damage is due to abuse (including overloading of the HiKOKI Product beyond capacity), improper maintenance, neglect or accident.

The damage is due to use of the HiKOKI Product after partial failure, use with improper accessories or non-compliance with operating instructions.

The damage is due to slight deviations from specification that do not affect tool function or value.

Warranty Coverage

The warranty period begins from the time the tool is purchased from new. The starting date is the date on the original sales receipt. Services provided under the extended warranty to the tool do not renew or lengthen the warranty period.

Once a valid warranty claim has been received (within the warranty period) the defect shall be corrected by means of repair or equivalent replacement (in full working order). If the defective tool is replaced, the faulty machine shall become the property of HiKOKI Power Tools.

A valid warranty claim requires the submission of the complete tool (with matching serial number to that on the registration form), the original sales receipt that must show model number and purchase date.

Delivery Charges for invalid claims may be charged at HiKOKI Power Tools discretion. Invalid claims may be repairable, in which case an estimate of the costs involved could be offered.

HiKOKI will only collect or repair tools purchased under warranty from a UK address.

Please consult HiKOKI’s website or call 01908 660663 to locate your nearest service facility for warranty and non-warranty service on HiKOKI Power Tools.




Festool Warranty

Warranty all-inclusive

Click here to enjoy comprehensive services with our warranty all-inclusive. By registering your new Festool tool online within 30 days of purchase, it will be fully covered for the first three years. And you can concentrate on what’s important: Your work.
(must be completed within 30 days of purchase). 
See full terms & conditions here >


Contact Festool

Festool Customer Services -  01284 760 791

Please be advised, you will be required to produce proof and date of purchase.