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Panasonic Warranty
PAN EUROPEAN GUARANTEE
for TV Products, Video, Audio, Technics products, Camcorder, Digital Still Camera, Digital Still Lenses, AV Accessories, Microwave Oven, Dishwasher, Induction Hob, Range Hood, Toaster, Kettle, Juicer, Coffee Machine, Cooking Appliance, Refrigerator, Laundry, Tumble Dryer, Beauty/Wellness Products and Power Tools.
CONDITIONS OF GUARANTEE
APPLICABLE IN THE United Kingdom and
Republic of Ireland
Thank you for purchasing this product which is covered by a Guarantee.
1. This Guarantee does not affect your statutory and other rights under legislation
governing the sale of consumer goods. Subject to the conditions below, Panasonic
guarantees any individual purchaser not acting for purposes relating to a trade,
business or profession that this product is free from defects in material, design or
workmanship existing at the time of sale during normal domestic use. This guarantee
is not transferable.
2. The guarantee period applicable to all appliances, bought from a Panasonic dealer,
shall be 12 months from date of first purchase, except as shown in Clause 12 below.
It is a condition of the Guarantee that the original sales receipt be presented showing
the date of first purchase.
3. During the guarantee period Panasonic will repair the product free of charge or
replace defective parts. At its option, Panasonic may replace the product. Any
exchanged product or parts replaced under this Guarantee become the property of
Panasonic. If the customer doesn’t allow for the unit to be inspected in a safe
environment this warranty will also be invalidated.
4. If, after repeated efforts, Panasonic is unable to restore the product to good working
order, at its option Panasonic will replace the product with an identical or functionally
equivalent product.
5. The purchaser’s sole and exclusive remedy against Panasonic under this Guarantee is
for the repair of the product or any parts (or, at our discretion, replacement or a total
or partial refund). No other remedy, including, but not limited to, any claim for
incidental or consequential damage or loss of whatsoever nature, is available to the
purchaser.
6. Internet apps are provided by their respective service providers, and may be changed,
interrupted, or discontinued at any time. Panasonic assumes no responsibility and
makes no warranty for the availability or continuity of these services.
7. Products are designed to meet the standards of digital services at the time of
manufacture. Some features may not be available depending on the country, area,
broadcaster, service provider or network environment. Compatibility with future
services is not guaranteed.
8. Excluded from the Guarantee are:
(i) Any products or parts which have a limited natural life or which is
consumable, such as but not limited to stylus, batteries, filters, dust bags, dust
covers and cabinet parts;
(ii) Defects resulting from failure to use the product in accordance with the
operating instructions or the technical and/or safety standards of the country
UK Version 1.7
where the product is used;.
(iii) Defects caused by accident, fire, neglect, misuse, wear and tear, improper use,
improper installation, introduction of liquid or other foreign matter into the
product or occurring during transportation to or from the purchaser;
(iv) Image retention on TVs resulting from fixed image use: or
(v) Defects caused by the use of non-Panasonic parts or accessories or caused by
adjustment, repair, modification or dismantling by a person not so authorised
by Panasonic.
(vi) Second hand products, auction products and trade or professional products.
9. In the unlikely event your product fails, please first check the "Trouble-Shooting"
section of the Operating Instructions. If after checking the Operating Instructions,
you consider that the product is defective, please contact promptly the Panasonic
dealer that sold you the product or the nearest authorised service centre, together with
this Guarantee and proof of date of purchase. Details of authorised service centres
can be found on the Internet at
http://panasonic.eu/ServiceCenter/en_GB/index_uk.html
10. This Guarantee is only valid in the territories of the UK, European Union, European
Economic Area, Switzerland, Macedonia, Serbia, Croatia and Bosnia and
Herzegovina and Turkey for products purchased and used solely within these
countries, and which were originally placed on the market by a company within the
Panasonic Group.
11. If the country of use is different to the country of purchase, service will be provided
in accordance with the terms and conditions applicable in the country of use, except
where the guarantee period in the country of purchase is longer than that in the country
of use, in which case the guarantee period shall be that in the country of purchase.
12. Other:
v Panasonic provides a 2 year guarantee from the date of first purchase for the
following products: Technics systems, Washing Machines, Tumble Dryers
and Fridge-Freezers. Interchangeable lens Cameras and lenses with a purchase
date up to and including 30th September 2019 will also be covered by a 2 year
guarantee.
v For Technics separate speakers Panasonic provides a 5 year guarantee from
the date of first purchase
v Compressor (fitted in Refrigeration products), parts only (but not labour
charges) are covered for an additional 3 years
v In the case of magnetron assembly, parts only (but not labour charges) are
covered for an additional 2 years.
13. In this Guarantee, "Panasonic" means the company identified below.
Panasonic UK
Maxis 2,
Western Road,
Bracknell,
Berks,
RG12 1RT, UK
Panasonic Customer Services:
UK-0344 844 3899/ Ireland-01 289 8333
Extension of Warranty
You can extend the standard warranty for your Lithium-ion battery driven tools, rechargeable batteries, and chargers for free. You only need to register the item within 4 weeks from date of purchase to extend the warranty for battery-driven tools to 3 years and for rechargeable batteries and chargers to 2 years. Click here for our extended warranty.