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Item(s) not required:
We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision about your purchase. However, there is always the possibility that the product isn't quite what you were looking for, or you might have ordered the wrong size.
Should you require to return any item*, you can do so within 30 days of receipt of the item for a full refund (less shipping) or exchange.
To begin the process of returning any item(s) back to us please fill in the Returns Form** below and send this back with your item(s) to the below address:
Toolden Returns,
1 Esslemont Industrial Estate,
Ellon, Aberdeenshire,
AB41 8NW
You will have to arrange the return of the goods yourself and we advise that this is sent on a tracked service.
If you refuse to accept the delivery upon arrival, the return cost incurred to us by our designated courier will be charged or deducted from the total refund amount. The fee will vary based on the location and product weight/dimension.
If you change your mind after your goods have been invoiced or dispatched, we will charge you the cost of having the goods returned to us.
If returning an item back to us, once received, our returns team will email you confirming receipt of your item(s). If you do not receive an email within 3-4 working days, please email admin@toolden.co.uk or call our Customer Services Team on 01358 726719.
We will refund any amount due to you within 14 days from the day we receive the item(s) back and they have been inspected to be complete.
Incorrectly supplied item(s):
We will always try to ensure that the correct item(s) is delivered to you, however, we are only human and occasionally a mistake can happen.
Should we supply any incorrect item(s), please notify us within 48 hours of receipt of item on 01358 726719 or through email by filling out the form on the Contact Us page
Faulty or Damaged item(s):
We only stock the very best items from our reputed suppliers / manufacturers. However, occasionally an item may be received that has a fault or has been damaged in transit.
If upon receipt of any item(s) that seems to have a fault or has been damaged in transit, please notify us within 48 hours of receipt of item on 01358 726719 or through email on admin@toolden.co.uk. For damages in transit, please email the images of the damage, packaging and the label.
We will then arrange for the item(s) to be picked up for inspection. After inspection and once we are satisfied that there is a fault, we will either replace the item(s) or arrange for a full refund of the item(s).
All our power tools come with a manufacturer’s warranty which ranges from 1 year to 2-3 years*** (applicable to items that have been registered on the relevant manufacturers website).
We highly advise to register all tools with-in 28 days of purchase to benefit from an upgraded warranty and in most cases a direct collection by the manufacturer of the tool for a warranty inspection and repair.
Vacuums/Extractors: When returning a vacuum or extractor product for any reason please ensure the dust bag is emptied/removed and disposed of. Failure to do so may result in your return being rejected/delayed and additional charges being applied.
FAQs:
Q: How long do I have to return an item?
A: You can return any item within 30 days of receipt of the item for a full refund (less shipping) or exchange.
Q: How do I return an item?
A: To begin the process of returning any item(s) back to us, please fill in the Returns Form and send this back with your item(s) to: Toolden Returns, 1 Esslemont Industrial Estate, Ellon, Aberdeenshire, AB41 8NW
Q: What if I change my mind after my goods have been invoiced or dispatched?
A: If you change your mind after your goods have been invoiced or dispatched, we will charge you the cost of having the goods returned to us, unless you have arranged the return of the goods yourself.
Q: How long does it take to receive a refund?
A: We will refund any amount due to you within 14 days from the day we receive the item(s) back and they have been inspected to be complete.
Q: What should I do if I receive a faulty or damaged item?
A: If upon receipt of any item(s) that seems to have a fault or has been damaged in transit, please notify us within 48 hours of receipt of item on 01358 726719 or through email on admin@toolden.co.uk. For damages in transit, please email the images of the damage, packaging and the label. We will then arrange for the item(s) to be picked up for inspection. After inspection and once we are satisfied that there is a fault, we will either replace the item(s) or arrange for a full refund of the item(s).
Q: What is Toolden’s warranty policy?
A: All our power tools come with a manufacturer’s warranty which ranges from 1 year to 2-3 years (applicable to items that have been registered on the relevant manufacturers website). We highly advise registering all tools within 28 days of purchase to benefit from an upgraded warranty and in most cases a direct collection by the manufacturer of the tool for a warranty inspection and repair.
Q: What should I do when returning a vacuum or extractor product?
A: When returning a vacuum or extractor product for any reason please ensure the dust bag is emptied/removed and disposed of. Failure to do so may result in your return being rejected/delayed and additional charges being applied.
*All items must be in their original packaging (where applicable) and unused. We are unable to accept return of a product / products which is not in its original, undamaged packaging.**If your item is returned without a form, there may be a delay in processing any refund or replacement***Please see our Warranty Page for more information on how to register your tool and to make a warranty claim.